Frequently Asked Questions
Everything you need to know about shopping with Malak Jewelers.
How do I determine my correct ring size?
We provide a comprehensive Ring Size Guide on our website to help you find the perfect fit. If you are between sizes, we recommend ordering the larger size or visiting our showroom for a professional measurement.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-designed pieces and engraved items are final sale and cannot be returned.
Are your diamonds and gemstones ethically sourced?
Yes, Malak Jewelers is committed to ethical sourcing. All of our diamonds are conflict-free and compliant with the Kimberley Process to ensure the highest standards of integrity.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states. For international inquiries, please contact our customer service team to discuss potential shipping arrangements and customs requirements.
Can I customize an existing jewelry design?
Absolutely. We specialize in custom jewelry design. Our expert jewelers can modify existing styles or work with you to create a completely unique piece from scratch.
Do you provide appraisals for insurance purposes?
Yes, every high-fine jewelry purchase comes with an official Malak Jewelers appraisal document, which can be used to secure insurance coverage for your piece.